Buying from Loose Fit

Orders can be placed and paid for on the Loose Fit shop, by phone or by email. You will receive an email within 48 hours to confirm and discus the piece you want and its delivery. Stock items, usually those under £100, will be sent straight away. Larger items are made to order and you will be contacted to discus the lead time, ordinarily this is 8-12 weeks.

As many of the pieces in the Loose Fit shop are made to order, this means it is possible to customise them by choosing a different species of wood and type of finish or tweaking the dimensions in some cases. If you’re interested in this, don’t hesitate to ask! The best way is by phone or email james@loosefit.co.uk

If you have a bespoke piece you would like to commission please get in touch by phone or email james@loosefit.co.uk and we can start the conversation.

Once we have agreed the specifics and the price, you will need to pay a deposit as confirmation of your order. This is typically 50% of the total order value and allows materials to be bought and the exciting design work to begin!

You’ll receive updates about how the project is progressing, and when the project is complete with photos. The remaining balance will need to be paid before the piece is dispatched.

You can find out more about the bespoke process here

Your quote will account for all aspects of design, materials, fabrication and delivery. Normally final costs for a bespoke piece will be the same as quoted. However, if the scope of the work changes, details are changed, information emerges or specific requirements are added after quoting it may result in additional cost. We’ll talk about any changes to the cost so you’re aware as early as possible.

You’ll receive information about how best to care for your furniture when it is delivered. Your piece is designed to be used for many years, and the natural materials will develop with age.

Your furniture will be built to last, and is guaranteed against workmanship flaws for one year after delivery. If you have any further questions about further care then be sure to ask!

If any damage or fault occurs after the first year, please get in touch to see about repairing it.

It’s important to check access for the item to be delivered to you, for example narrow doorways. It’s the customer’s responsibility to check the dimensions of the piece of furniture to make sure everything fits. Returns can’t be accepted on this basis, if they were not mentioned in writing before the piece was made.

Furniture that is made to order can’t be returned unless it’s found to be faulty before use. Returned items will need to be unused and returned in their original packaging so please check them straight away. You’ll receive a full refund, or a replacement if you prefer, on faulty items and the delivery cost will be covered.

Cancellation of an order must be made in writing by email to james@loosefit.co.uk or by post to the workshop address. If work has already begun on the piece or commission this will deducted from the deposit and/or other payments.

In stock items that are already made can be returned, unused, in the original packaging up to 14 days after delivery. You’ll be refunded the full cost of the item but not the delivery cost which is non-refundable. If you fail to take reasonable care of the goods before they are returned and this causes the damage or deterioration of the products, you’ll be charged for the reduction in value.

Please do not try to fix any damage that may occur as it will invalidate any manufacturers warrantee.

Refunds will be made by the same method as the payment was originally made.

This cancellation policy does not affect your statutory rights.